It’s no secret we sometimes disagree with family and friends. What seems secret is how to handle it when we do! Living Room Conversations specializes in structuring challenging conversations so they are safe and enjoyable using Conversation Agreements and Conversation Guides.
We realized it could be useful to share our Conversation Agreements more broadly for the holidays. They are good to keep in mind for kinder dinner-table conversations.
- Be curious and open to learning. Conversation is as much about listening as it is about talking. Enjoy hearing all points of view. Maintain an attitude of exploration.
- Show respect and suspend judgment. Human beings tend to judge one another; do
your best not to. Setting judgments aside open you up to learning from others and
makes them feel respected and appreciated.
- Find common ground and note differences. Look for common ground you can agree on and take an interest in the differing beliefs and opinions of others.
- Be authentic and welcome that from others. Share what’s important to you. Speak
authentically from your personal experience. Be considerate of others who are doing the same.
- Be purposeful and to the point. Notice if what you are conveying is or is not pertinent
to the topic at hand.
- Own and guide the conversation. Take responsibility for the quality of your participation and that of the conversation. Be proactive in getting yourself and others back on track if needed.
Listening is powerful. It doesn’t mean you agree. Just giving someone your full attention is a valuable gift. People rarely change their beliefs in a conversation, but people often expand understanding through conversation. Focus on learning and sharing rather than debating or convincing. To do so you can:
- Ask thoughtful questions, inspired by whatever honest curiosity you feel
- Try to understand, not convince or persuade
- Share personal stories and experiences, not data points
- Notice if there are areas of agreement.
- Assume good intentions and extend the benefit of the doubt
- Thoughtfully end the conversation when you are triggered or tired
- Share appreciation for having the conversation
● Generous listening. Listen deeply, without an intention to respond, refute, or defend.
● Assume good intent. Give the person the benefit of the doubt.
● Genuine curiosity. Show curiosity by asking questions and learning more about the
person’s life experiences that have shaped their perspective.
● Respectful engagement. Showing respect and kindness can diffuse a great deal of
tension and it’s often contagious.
● Insults or name-calling. Using unflattering names or making derogatory remarks about
people that the other person cares about (including political leaders) are fighting words.
● Overgeneralizing. Beware of using words like “you always” and “you never.” They are
seldom true, and these words tend to feel attacking.
● Leading questions. Steer clear of asking questions designed to “trap” the person or lead them to a pre-determined answer you want to hear.
● Talking more than listening. It is rare to make progress on understanding a different
perspective while doing the majority of the talking.
● Facts, figures, and data-points. Few things shut down a good conversation faster than
cold, hard, facts…and alternative facts! Focus on concerns and experiences rather than
ADDITIONAL SKILLS TO BUILD CONNECTION
● Set the stage. Establish your interest in an enjoyable, productive conversation rather
than a debate or argument.
● Listen for values and desired outcomes. Most of us have core values that overlap
(health, safety, prosperity). Identifying these can help strengthen the relationship.
● Verify and acknowledge feelings. Ask about, and seek to understand what the other
person is feeling about the topic. They may have very personal experiences that shape
their perspective. Be aware of these feelings and acknowledge them.
● Use humor, if possible. Be willing to laugh at yourself when and where appropriate.
Humor can lighten the mood and make the conversation enjoyable.
● First-person language. Own your feelings and express them as “I felt ______(feeling)
when you ______ (describe specific behavior and when it occurred). For example, “I felt
frustrated when you said I was unrealistic this morning.”
● Explore and reflect rather than disagree directly. For example, starting sentences with “I am wondering….” can be very productive if it is sincere.
● Find common ground. Look for and acknowledge areas of agreement.
● Use engaging language. See how often you can replace “but” with “and”
● Ask open-ended questions. This allows others to think out loud and may offer a better
path for understanding their perspective.
● Keep a light tone. When judgment creeps in, your tone will give you away! If this
happens, own it, apologize and ask another question.
Families know where all the buttons are. What happens if you get triggered? Avoid responding when you know you are triggered and feel yourself being defensive and/or needing to be right. Sometimes, letting go of the conversation is the best course of action. A break for a short walk or new activity or change of subject can help restore equanimity.
Try the following to change the direction of a conversation and/or mend a conversation that has turned destructive:
● Let’s change the topic. Tell me, how is your garden (or another hobby)?
● This is a heated conversation. Our relationship is more important to me.
● I feel bad when we argue. Let’s stop for now.
● I’m sorry we argued. I care about you.
● Our relationship will always be more important to me than our differences.
When we stand in self-righteous anger, i.e. “how can you believe THAT?” we find ourselves
separated. Some people — including family members — would prefer to be right than to be
Sometimes we see family as a reflection of ourselves. We may feel an obligation to make them see “the error of their ways.” And we may want to be clear that we are not flawed in that way, too. It can be much harder to avoid judging and remain curious with family–even when we know this is the most effective way for us to connect with them.
With family, not arguing and not pushing back can feel like a betrayal of our own beliefs. It can feel like selling out just to keep peace at the dinner table. But listening with genuine curiosity is not selling out or taking the easy road. There is deep value in taking a more respectful and curious approach. When we connect in this way mutual listening is far more possible. And remember: again and again we hear from Living Room Conversation Guide users who have friends and family with very different views that love comes first. Let’s let it!
Some family and friends may not be ready for a thoughtful conversation and that is perfectly ok. At Living Room Conversation we choose conversation partners based upon their ability — and commitment – to abide by the conversation agreements and enjoy an exploratory conversation. At a holiday gathering, you may be the only person following conversation agreements. Choosing who to engage with, in what setting, and at what level is wise. For some people listening might be the only thing you want to do with them…moving on to others where you believe some mutual curiosity and appreciation might be productive. Also, recognize that a family gathering might be a place where some topics are simply not welcome.
Be gentle with yourself and others. Sometimes the simple act of breaking bread together is enough.